At Joyeria Turqueza, we take immense pride in the quality and craftsmanship of our luxury jewelry. To maintain the exclusivity and integrity of our products, we have a strict policy that all sales are final. This means that once a purchase has been made, we do not accept returns or exchanges. We encourage our customers to carefully consider their selections and ask any questions they may have before completing their purchase.

At Joyeria Turqueza, customer satisfaction is our top priority. However it's important to note that we are not responsible for any damages that occur after the purchase is completed. We strongly recommend that clients handle their precious pieces with care and follow our maintenance guidelines to ensure longevity. For those instances where repair services are needed, we do offer professional repair services at a reasonable cost. For more details or to schedule a repair service, please contact our customer support team who will be happy to assist you.

A: At Joyeria Turqueza, we are delighted to offer our customers a reliable and secure shipping service for all jewelry purchases. All our shipments are fully insured to ensure that your exquisite pieces arrive safely at your doorstep. Typically, our delivery timeframe is between 3 to 5 business days. Once your order is processed and dispatched, you'll receive a tracking number so you can follow your package every step of the way. We take immense pride in providing a seamless and secure shopping experience, so you can look forward to your next piece from Joyeria Turqueza without a worry!